ORDERS ARE SHIPPED EVERY FRIDAY :)
Yes! We ship worldwide!!

Estimated delivery times

Spain: 2-7 business days.

Northamerica: 7-21 business days.

Europe: 2-15 business days.

Australia, New Zealand and Oceania: 7-21 business days.

Asia-Pacific: 7-21 business days.

Latin America and Caribbean: 7-21 business days.

Sub-Saharan Africa: 7-21 business days.

*Please bear in mind that holidays and non-working days have a great influence on shipping times.

*IF YOU HAVE NOT RECEIVED THE ORDER AFTER THIS TIME PLEASE GO TO THE CLOSEST POST OFFICE TO YOUR HOME WITH YOUR TRACKING NUMBER AND ASK FOR INFORMATION. Probably is there waiting for you :)

**If your order takes more than 25 days to arrive, please don’t wait to contact info@lasombrastudio.com or your order will we resend to the studio. If the order is shipped back to the studio all cost from this process will be customer responsability.

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Tariffs and customs duties

- Buyers will pay the applicable duties and customs duties. I am not responsible for delays or fees due to customs procedures.

In case of return or refunds ...

- Refunds AFTER shipment are only done if I did something wrong or the mistake was on my side. Once your order is shipped I am no longer responsible for it, so be kind with me I do what I can. I'm not responsible for the way is handled once it has been shipped.

- I am not responsible for shipping costs as a result of a return or exchange.

- If your order is returned/sent back to me for any reason (address provided was incorrect, failure to receive order/sign for it order etc.) the customer will have to pay for postage again to receive it. Shipping/postage is the customers responsibility, I cannot and will not cover the costs of postage if items need to be sent again.

- Carmen Seijas or La Sombra Studio are not responsible If your order is returned/sent back to me for any reason of the following reasons :address provided was incorrect, failure to receive order/sign for it order etc., failure to collect your order, etc.

- Refunds CANNOT be done on Sale items under any circumstances, or if a Sale occurs and you want to get your item/order at sale price and have purchased it before the sale occurred.

If you live in United States...

Since summer 2025 we have to charge taxes to the USA, this taxes are not for us. They are paid to the shipping company and from the shipping company they are paid to your country. Each item have a different charge percentage calculated by the HS Code, you will see the cost of it at the checkout. 

- United States is the only country that change the track number of the orders when they arrive to the country from Spain so is not easy to track them from here. But don't be scare normally they arrive on time!

In case the order take longer than what you expected to arrive you should go to the closer post office with the code you received on your email and ask for your order, it will probably be there waiting for you :)

If is not the case and you didn't receive your order please contact me to info@lasombrastudio.com and I will solve it!

All international orders placed outside of the EU (Iceland, Liechtenstein, Norway, Switzerland, Turkey and the UK) are shipped Delivered Duty Unpaid (DDU) and customs charges may be levied by the destination country.

Customs charges (import duties/taxes/clearance fees) are NOT included in your order and will be payable upon delivery by the recipient. To re-iterate all customs charges payable are the responsibility of the purchaser, not Carmen Seijas or La Sombra Studio.

We are unable to mark orders as gifts or declare a lower order value.  

Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Please check with your country’s customs service for further information.
If you are experiencing issues with the customs in your country, please contact me at info@lasombrastudio.com

IMPORTANT! For issues related to orders and commissions always write me through email to info@lasombrastudio.com I'm not able to answer to all the messages on the social media so please try to be understanding. Thank you! :)

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LOS PEDIDOS SE ENVÍAN CADA VIERNES :)
Si! Hacemos envios a todo el mundo!!

Plazos de envío estimados

España: 1-7 días laborables

Norteamérica: 7-21 días laborables

Europa: 2-15 días laborables

Australia, Nueva Zelanda y Oceanía: 7-21 días laborables

Asia-Pacífico: 7-21 días laborables

Latinoamérica y el Caribe: 7-21 días laborables

África subsahariana: 7-21 días laborables

* Por favor tened en cuenta que los festivos y los días no laborables influyen mucho en los tiempos de envío.

SI NO RECIBES TU PEDIDO PASADO ESTE TIEMPO POR FAVOR ACERCATE A LA OFICINA DE CORREOS MAS CERCANA CON TU CÓDIGO, probablemente el paquete este esperándote ahí :)

Aranceles y derechos de aduana

- Los compradores pagarán los aranceles y derechos de aduana aplicables. No soy responsable de retrasos debidos a los trámites de aduanas.

En caso de devolución

- No soy responsable de los gastos de envío consecuencia de una devolución o cambio.

- El reembolso solo se llevará a cabo en caso de algún fallo por mi parte. Una vez enviado ya no soy responsable de la pieza así que por favor sed amables, no soy responsable de como se trata durante el proceso de envío.

- El proceso de reclamación, resolución y cobro del dinero después de un problema con el envío supone un tiempo de espera, así que os pido paciencia por favor.

- Si decide devolver su pedido o su pedido vuelve a mi por cualquiera razón (la dirección proporcionada fue incorrecta, no se encontraba en casa en el momento de recepción del pedido, etc.) tendrá que pagar el costo de envío de nuevo para recibirlo. El envío es la responsabilidad del comprador, no puedo y no cubriré los gastos de envío si los artículos deben enviarse nuevamente.

- En caso de que un pedido sea devuelto a mi estudio por cualquier razón (la dirección proporcionada fue incorrecta, no se encontraba en casa en el momento de recepción del pedido, no fue a buscarlo a la oficina de destino, etc.) no soy responsable de emitir un reembolso o devolución ya que el error ha ocurrido de su parte.

-NO realizo reembolsos en los artículos de Rebajas bajo ninguna circunstancia.

Si vives en Estados Unidos ...

-Estados Unidos es el único país que cambia el número de seguimiento de los pedidos cuando llegan al país, por lo que no es fácil rastrearlos. ¡Pero no te asustes, normalmente llegan a tiempo!

En caso de que el pedido tarde más de lo que esperaba, debe ir a la oficina de correos más cercana con el código que le doy y pedir su pedido, probablemente estará allí esperando por ti :)

Si no es el caso y no recibió su pedido, debes contactarme a info@lasombrastudio.com y lo resolveré.

¡IMPORTANTE! Para cuestiones relacionadas con pedidos o encargos, el método de contacto es por correo electrónico a info@lasombrastudio.com. No puedo responder a todos los mensajes en las redes sociales, por favor sed comprensivos. ¡Gracias! :)